CASE STUDY
CHRISTUS Health Launched Virtual Assistant
Supporting Vaccinations Across Four States
patient screenings in 10 days
appointments scheduled (based on availability)
avoided in temporary call center staffing costs
Your efforts over the last several weeks and in particular the push in the last few days despite the holiday have enabled us to take necessary steps to try to control the spread of COVID and save lives.
Andria Cardinalli-Stein, Ambulatory Chief Quality Officer, Northeast Texas Region
As a trusted partner in the communities it serves, CHRISTUS Health experienced a significant surge in demand from patients seeking COVID-19 information, wanting to determine eligibility, and set vaccine appointments. CHRISTUS anticipated their call centers and support staff would be overwhelmed trying to answer everyone’s questions.
Vaccinating CHRISTUS communities required a configurable solution that quickly minimized provider and staff interactions. Automating scheduling and answering questions allowed CHRISTUS to prioritize provider availability to vaccinating patients.
About CHRISTUS Health
At CHRISTUS Health, we deliver a complete healing experience that respects the individual. We serve our communities with dignity and with a good deal of admiration. CHRISTUS Health is a Catholic, not-for-profit system made up of more than 600 centers, including hospitals, urgent care centers, health insurance companies, ambulatory centers and physician clinics. We are a community of 45,000 Associates. CHRISTUS Health introduced our virtual assistant, Christy to assist patients with questions, screening, and scheduling appointments.
Products
Focus
- Reduce burden on call center
- Increase access to care
- Address COVID-19
- Improve patient experience
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