Doing our part
The novel coronavirus has already dramatically altered the lives of millions of people around the world. Provider contact centers and facilities are getting deluged with concerned people in need of information, screening or care.
To do our part, GYANT has developed an easy-to-deploy COVID-19 Screener and Emergency Response Assistant. This advanced virtual assistant can be quickly deployed to any website to provide patients with curated CDC/WHO educational content, as well as a virtual triage option to assess their risk.
How it works
The virtual assistant works on desktop and mobile browsers to provide access for the vast majority of the patient population. It engages patients via chat and provides options to learn about COVID-19 topics and/or perform a virtual screening. The screening involves asking 10-15 questions covering relevant clinical features and risk factors as per CDC guidelines. The entire process takes about 2-3 minutes.
The assistant then routes triaged patients to the appropriate telehealth, nurseline or physical facilities for testing and treatment. The care endpoints are configurable for each hospital and require no IT or EMR integration.
Helping you manage the crisis
By offering a digital channel to handle patient education and screening, we hope to relieve some of the strain on health system resources by reducing non-critical phone calls and directing patients to the best resource.
Low acuity cases can be redirected to more appropriate care settings, incl. self-care at home, to support ED and urgent care clinic decompression. The CDC/WHO-sourced curated content and continuously updated library of answers to common questions around COVID-19 provide a reliable source of information for patients affected by or at risk for the disease.
Live on your website in 48 hours
The virtual triage module leads patients to one of 9 pre-defined care endpoints (from “Call 911 now” all the way to “Apply self-care at home”).
As part of our onboarding process, our Implementation Team will help you craft the specific language for each of the 9 care endpoints. Each of these can include links to your hospital-specific resources, websites or phone numbers.
Similarly, our Implementation Team will help you configure colors, logos and other adaptations for your deployment.
To speed up the contracting process, we have developed a simplified MSA, SOW, and BAA. Our Contracting Team will send you these documents for review and then issue a DocuSign request to your authorized signatory to execute the agreements expediently. Security and risk assessment information are available in a standardized security questionnaire.
1. If you are interested in offering the COVID-19 Screener and Emergency Response Assistant on your website, please click he sign-up button in the bottom left corner of this site or send an email with your contact information to firstname.lastname@example.org . We will be in touch right away.
2. Our Implementation Team will reach out to you to capture the relevant information to configure the COVID-19 assistant for your organization.
3. You will receive our simplified MSA, SOW and BAA for review. We are also open to redlining your BAA form if this speeds up the process. Once forms are agreed, we will send a DocuSign request to your authorized signatory for execution of the agreements.
4. Once our Implementation Team has received all the relevant configuration information from you, we will instantiate your COVID-19 SERA and send you the code along with an integration guide. We will be available to support you with any questions your technical team may have.