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Press August 31, 2020

GYANT Recognized by UCSF Health Hub for COVID-19 Pandemic Response

2020 UCSF Digital Health Awards acknowledge the AI-powered care navigation company’s COVID-19 Screener and Emergency Response Assistant

San Francisco, CA, August 31, 2020 – For its development of the COVID-19 Screener and Emergency Response Assistant (SERA), GYANT has been recognized by The University of California San Francisco’s Health Hub, an innovation hub and startup studio, in the “COVID Patriots” category of its 2020 UCSF Digital Health Awards.

GYANT’s COVID-19 SERA was developed specifically to help hospital systems better manage the demands of the global pandemic. The care navigation tool provides symptom screening and education by utilizing natural language processing to recognize a patient’s free-text input, delivering accurate, on-demand guidance. Nationwide, the COVID-19 SERA tool has conducted over 315,000 COVID-19 screenings to-date and has reduced customer call center traffic by up to 50 percent, while increasing total patients engaged by up to 350 percent.  

Now in its second year, the UCSF Digital Health Awards is the largest industry awards event in healthcare, bringing together the biggest hospital systems, providers, payers, patient networks, government officials, VCs, incubators, accelerators and innovation centers in the United States. In the preliminary round, a panel of independent judges selects the quarterfinalists across 13 categories, using a set of parameters to assess functionality, validation and customer traction. The COVID Patriots category ultimately seeks to recognize digital health leaders in COVID-19 response.

“GYANT is committed to improving care experiences for patients and providers alike, and we are honored by this quarterfinalist recognition during a particularly trying time in healthcare,” said Stefan Behrens, GYANT co-founder and CEO. “Beyond this industry validation are the incredible results our technology has generated for 25 health systems across the nation. We’re humbled to play a role in addressing the global health crisis and hungry to lead in innovating solutions that make a difference.”

For more information on GYANT’s innovative technology and healthcare solutions, visit


GYANT, the care navigation company, has built the leading virtual front door to help health systems improve care utilization, cut cost through automation and improve patient experience. GYANT’s Front Door appears on a hospital system’s website or mobile app to chat with patients and guide them to the care and digital health tools they need, 24-7. GYANT is customizable to any organization’s branding, EHR, digital tools and clinical endpoints. GYANT ties together all of the digital tools a health system needs in a single interface, creating a seamless patient experience — increasing engagement, trust and loyalty at each stage of the healthcare journey. GYANT’s unique combination of deep intelligence, physician oversight and a human-driven, empathetic approach allows health systems to solve for traditional complex care issues, ensuring that patients receive the right care, anytime and anywhere.

About UCSF Health Hub

UCSF Health Hub is a 501c3 non-profit supported and funded by Silicon Valley’s top health-related venture capital firms in a unique affiliation with UCSF. UCSF Health Hub connects ideas and companies with the people, expertise, and capital to scale breakthrough healthcare solutions and produces monthly on-campus events operates a company-to mentor-to clinician online matching system called Health Hub Connect and produces the UCSF Digital Health Awards show. Visit us at


Angelica Bishop

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