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Case Studies March 31, 2021

Hackensack Meridian Health Case Study


Hackensack Meridian Health Achieves 89% Screening Completion Rate with Virtual Assistant




screening completion rate


completed screenings

“In a year when resources are scarce, GYANT has helped us to keep our providers on the front lines and ensure that patients utilize the appropriate resources.”

Pamela Landis, Vice President, Digital Engagement at Hackensack Meridian Health

COVID-19 presented the biggest health challenge ever. New Jersey has had nearly 900,000 cases of COVID-19 and 25,000 deaths. As the largest health network in New Jersey, Hackensack Meridian Health (HMH) cares for people across the state of New Jersey, keeping people healthy and informed.

HMH and GYANT collaborated to launch SERA (COVID-19 Screener and Emergency Response Assistant) for automated patient screening, general information, and testing direction. The GYANT virtual assistant was named “Hannah” and configured to fit the health system’s brand guidelines, deploying on all Hackensack Meridian Health website pages.

Meet Hackensack Meridian Health

Hackensack Meridian Health (HMH) is a leading not- for-profit healthcare organization offering a complete range of medical services, innovative research, and life-enhancing care. Hackensack Meridian Health comprises 17 hospitals from Bergen to Ocean counties and is the largest, most comprehensive, and truly integrated health care network in New Jersey. Hackensack has more than 35,000 team members and 7,000 physicians in a network with more than 500 patient care locations throughout the state.




  • Address COVID-19
  • Improve patient experience
  • Improve patient satisfaction
  • Increase access to care

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