CASE STUDY
Intermountain Healthcare Leverages AI to
Reduce Call Center Volume by 30%
daily COVID-19 screenings
daily My Health+ care navigation engagements
decrease in call center volume
GYANT has been an incredible partner for collaboration. Their expertise in user experience and patient-centric mentality makes them the ideal match for our digital health initiatives.
Kevan Mabbutt, Chief Consumer Officer at Intermountain Healthcare
As a digital health innovation leader, Intermountain Healthcare planned an aggressive system-wide expansion on consumer-focused digital health solutions for 2020 and beyond. Intermountain identified digital solutions as a priority to reduce barriers to entry and improve the patient experience. Specifically, objectives were to launch a new consumer facing app (My Health+) with symptom evaluation and triage capabilities and rapidly respond to the COVID-19 crisis with automated screening.
Meet Intermountain Healthcare
Intermountain Healthcare is a Utah-based not-for-profit system of 24 hospitals, 160 clinics, a Medical Group with some 2,300 employed physicians and advanced care practitioners, a health insurance company called SelectHealth, and other health services. Intermountain Healthcare is a leader in transforming healthcare through evidence-based best practices, high quality, and sustainable costs.
Products
- GYANT Digital Front Door for in-app triage
- GYANT COVID-19 SERA
Focus
- Improve patient experience
- Improve patient satisfaction
- Increase access to care
- Address COVID-19
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