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Case Studies June 22, 2021

Intermountain Healthcare Case Study


Intermountain Healthcare Leverages AI to
Reduce Call Center Volume by 30%


daily COVID-19 screenings


daily My Health+ care navigation engagements


decrease in call center volume

GYANT has been an incredible partner for collaboration. Their expertise in user experience and patient-centric mentality makes them the ideal match for our digital health initiatives.

Kevan Mabbutt, Chief Consumer Officer at Intermountain Healthcare

As a digital health innovation leader, Intermountain Healthcare planned an aggressive system-wide expansion on consumer-focused digital health solutions for 2020 and beyond. Intermountain identified digital solutions as a priority to reduce barriers to entry and improve the patient experience. Specifically, objectives were to launch a new consumer facing app (My Health+) with symptom evaluation and triage capabilities and rapidly respond to the COVID-19 crisis with automated screening.

Meet Intermountain Healthcare

Intermountain Healthcare is a Utah-based not-for-profit system of 24 hospitals, 160 clinics, a Medical Group with some 2,300 employed physicians and advanced care practitioners, a health insurance company called SelectHealth, and other health services. Intermountain Healthcare is a leader in transforming healthcare through evidence-based best practices, high quality, and sustainable costs.


  • GYANT Digital Front Door for in-app triage


  • Improve patient experience
  • Improve patient satisfaction
  • Increase access to care
  • Address COVID-19

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