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Case Studies October 27, 2021

MLK Community Healthcare Case Study


MLK Community Healthcare Reaches More
Patients with Conversational AI

1 in 5

Users Completed Screenings in Spanish


of Screenings Completed


of Patient Engagements were New Patients

Mia is friendly, empathetic, bilingual, and readily available. These traits make her well equipped to lead positive and meaningful engagements with our community by providing real-time access to resources, information, and care recommendations when they need it.

Elaine Batchlor, MD, MPH, CEO, MLK Community Healthcare 

During the winter of 2020, MLK Community Healthcare (MLKCH) had the highest percentage of hospitalized COVID patients within a 15-mile radius. MLKCH serves the predominantly Hispanic (70%) and African American (22%) communities of South LA, one of the hardest-hit in the nation. MLKCH’s service area became a tragic illustration of health disparities during the pandemic—and COVID’s disproportionate impact on minority communities.

MLK Community Healthcare was searching for creative solutions to remotely assess patients reporting COVID symptoms, expand telehealth services, answer COVID health-related questions and screen community members for COVID vaccine eligibility.

About MLK Community Healthcare

MLKCH is a private, nonprofit, safety-net hospital and health system serving 1.3 million residents in South Los Angeles. MLKCH is focused on patient-centered, coordinated care delivery, both inside and beyond the hospital walls, using innovative approaches for community-based prevention and disease management. The system’s hospital, Martin Luther King, Jr. Community Hospital, is a 131-bed hospital that provides general acute care.



  • Rapid deployment of multi-channel communication
  • Direct patients safely to appropriate care setting
  • Communicate with patients in English and Spanish

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