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Case Studies May 17, 2022

OSF HealthCare Case Study


 OSF HealthCare Generates Over

$2.4 Million with GYANT

$2.4 million

total revenue

$1.2 million

contact center savings

$1.2 million

net new patient revenue

GYANT has been a true partner in shaping our digital patient experience. The fact that one in ten of our patients interacts with Clare during their patient journey speaks volumes to the impact she has made at our health system. We are proud that Clare not only empowers patients to find and use the resources they need, but also that she provides instant satisfaction and closure that today’s patients desire. 

Jennifer Junis, Senior Vice President, Digital Health, OSF OnCall 

OSF and GYANT collaborated to customize and implement GYANT’s Front Door solution as the virtual assistant, Clare, on the OSF website. The software functions as an AI virtual care navigation assistant that guides patients to the best resources for their inquiries. 

Clare acted as a single point of contact allowing patients to navigate to many self-service care options and find info motion on their timeline. Clare is available 24 hours a day to help patients, on-demand, both during and outside of business hours. This allowed patients to directly check symptoms, schedule appointments including asynchronous and telehealth appointment options, and understand the best online resources for their clinical or non-clinical needs. By seamlessly navigating patients to what they need, GYANT diverted calls from the call center. 

About OSF HealthCare

OSF HealthCare is owned and operated by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF HealthCare employs more than 23,600 Mission Partners at more than 350 locations, including 14 hospitals – nine acute care, four critical access – with 2,192 licensed beds and two colleges of nursing throughout Illinois and Michigan. The OSF HealthCare physician network employs more than 2,400 primary care, specialty, and advanced practice providers.



  • Reduce contact center volume
  • Establish a single point of contact
  • Deliver seamless navigation to care

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