Press Release: GYANT Enhances Digital Patient Experience at Edward-Elmhurst Health
Following success using GYANT’s COVID-19 care navigation tool, health system deploys virtual Front Door solution for wider impact and value
San Francisco, CA, November 18, 2020 – GYANT, the AI-powered virtual assistant company, today announced an expanded collaboration with Edward-Elmhurst Health, one of the largest integrated health systems in Illinois. Edward-Elmhurst Health deployed GYANT’s COVID-19 Screener and Emergency Response Assistant (SERA) this spring to combat higher than normal patient volumes and help patients receive trusted screening, information and care around COVID-19. Due to the success and positive reception across the health system, Edward-Elmhurst Health has pivoted to expand triage and care utilization functionality by deploying GYANT’s flagship Front Door solution across member hospitals and healthcare facilities.
“2020 has shaken the healthcare market to its core; patients now expect and desperately need virtual care navigation options that are simple and meaningful,” said Stefan Behrens, CEO and co-founder at GYANT. “By expanding their deployment, Edward-Elmhurst Health’s communities can now virtually connect with the right providers and resources from any location, at any time, for all care navigation needs.”
As a result of the GYANT COVID-19 SERA success, Edward-Elmhurst Health has since expanded functionality by deploying the comprehensive GYANT Front Door care navigation virtual assistant to connect patients with the most appropriate care, faster. Since late August, 14,000 consumers have leveraged the Front Door solution at Edward-Elmhurst Health with 47 percent of engagement falling outside of clinic hours and 91 percent of patients initiating COVID screening completing the process. The 24-7 care navigation assistant has played a tremendous role in improving access at all times of day for these patients.
“We are pleased to offer the comprehensive GYANT Front Door solution to our community and give our patients the autonomy to find the right care in a novel, convenient way,” said Cheryl Eck, Associate Vice President, Strategy & Planning at Edward-Elmhurst Health. “Our aim is to advance health care by using innovative solutions that positively impact each patient’s health and experience – and the GYANT platform allows us to do just that.”
For more information on GYANT’s Front Door solution and full product suite, visit https://gyant.com/.
GYANT’s empathic, intuitive virtual assistant guides patients through the complexity of their healthcare systems. With dozens of clients throughout the United States, GYANT partners with Integrated Delivery Networks to deploy its technology on their websites, mobile apps, and patient portals, empowering patients to take control and connect the dots across their digital journeys and more meaningfully engage with their providers any time of the day, every day of the year. GYANT reduces clinical strain and support staff overhead, improves outcomes, and exceeds patient expectations. GYANT’s conversational AI handholds patients from the virtual front door through their entire clinical journey by integrating deeply into clinical workflows (EHRs). The result is a higher level of efficiency that improves patient outcomes and makes them feel truly valued, now and every time they return. Some of GYANT’s customers include Intermountain Healthcare, OSF HealthCare, Adventist Health, Cleveland Clinic, and Geisinger. https://gyant.com/
About Edward-Elmhurst Health
Edward-Elmhurst Health is a 725-bed system that includes three hospitals – Edward Hospital in Naperville, Elmhurst Hospital and Linden Oaks Behavioral Health – and an extensive ambulatory care network that provides comprehensive healthcare to residents of the west and southwest suburbs of Chicago. Edward and Elmhurst Hospitals both have achieved Magnet® Recognition, the ultimate credential for excellence in nursing, and have a history of earning A’s in the bi-annual Leapfrog Hospital Safety Grades. Elmhurst is one of only 36 hospitals in the U.S. to achieve straight A’s since the Grades began in 2012. In addition, Edward-Elmhurst was named one of the nation’s 15 Top Health Systems by IBM Watson Health in 2020 and 2019. For more information, visit www.EEHealth.org.