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Case Studies June 23, 2022

Edward-Elmhurst Health Case Study


 Edward-Elmhurst Health Generates Over

3x ROI with GYANT in One Year

$1MM +

overall estimated benefit


in follow-up care from scheduled appointments


in contact center savings

As a digital-first organization, GYANT has been a partner in helping us to further shape our digital health experience. Eleanor is not simply part of our digital health strategy but she is a central part of our organization. Almost half of Eleanor’s patient interactions are outside of normal clinic hours. Eleanor is there to help patients find and use the resources they need on their schedules.

Cheryl Eck, Vice President, Strategy and Planning, Northshore-Edward-Elmhurst Health 

EEH and GYANT partnered to implement a customized version of GYANT’s Front Door solution as the virtual assistant, Eleanor, on the EEH website and patient portal app. The software functions as an AI virtual care navigation assistant that guides patients to the best resources for their inquiries. 

Eleanor’s goal: “to make healthcare easier”. Eleanor acts as a patient’s assistant for EEH’s entire health system allowing patients to navigate various self-service care endpoints, find appropriate care venues for their symptoms including finding a doctor, making same-day appointments, scheduling video visits, and even saving their spot in line at an urgent care facility. Eleanor is available 24 hours a day to help patients, on-demand, both during and outside of business hours. 

About Edward-Elmhurst Health

Edward-Elmhurst Health is one of the largest integrated health systems in Illinois. The system includes nearly 8,400 employees and 1,300 volunteers including 2,000 physicians on staff (98% are board-certified) and 1,900 nurses. There are more than 50 outpatient locations across a service area of 1.7 million residents.

As one of the “Most Wired” hospitals in the country, EEH is committed to investing in technology and innovative digital solutions that have a positive impact on each patient’s health and experience.

In January 2022, EEH merged with NorthShore University Health System to become part of a new NorthShore-Edward-Elmhurst Health system.



  • Standardize patient access across segments
  • Establish a single point of contact
  • Reduce administrative burden on contact center and hospital staff

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