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Case Studies March 3, 2021

OSF Healthcare Case Study

CASE STUDY

OSF Healthcare Reaches Over 100,000 Patients with Digital Front Door and Vaccine AI

105,000

users in the first 6 months

77%

of patient requests handled with AI

12,620

hours saved in first 6 months

It’s helped to decrease call volume in our contact center. It’s helped to decrease call volume into some of our urgent care clinics. It’s helped decrease foot traffic and really offer the community a complete sense of security.

Abby Lotz, Vice President & Chief Nursing Officer at OSF Healthcare

In 2019, OSF HealthCare identified digital transformation as a critical strategic priority. Strategy goals include improving patient experience and satisfaction, growing operating margin, and increasing the number of patients served. By March 2020, COVID-19 presented a new challenge for OSF. Call center staff were overwhelmed as the community looked to the health system for information, screening, and guidance on seeking care.

OSF HealthCare partnered with GYANT to create Clare, the GYANT Front Door’s custom-branded deployment, as their AI care navigation and virtual assistant solution.

Meet OSF Healthcare

OSF HealthCare is an integrated health system owned and operated by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF HealthCare employs more than 23,600 Mission Partners at more than 350 locations, including 14 hospitals – nine acute care, four critical access – with 2,192 licensed beds and two colleges of nursing throughout Illinois and Michigan. The OSF HealthCare physician network employs more than 2,400 primary care, specialty, and advanced practice providers.

osfhealthcare.org

Products

  • GYANT Digital Front Door
  • GYANT COVID-19 SERA

Focus

  • Improve patient experience
  • Improve patient satisfaction
  • Increase access to care
  • Address COVID-19

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