OSF and Fabric collaborated to customize and implement Fabric’s Digital Front Door® solution as the virtual assistant, Clare, on the OSF website. The software functioned as an AI virtual care navigation assistant, guiding patients to the best resources for their inquiry.
Clare acted as a single point of contact allowing patients to navigate to many self-service care options and find information on their timeline. Clare was available 24 hours a day to help patients—during and outside of business hours. This allowed patients to directly check symptoms, schedule appointments including asynchronous and telehealth appointment options, and understand the best online resources for their clinical or non-clinical needs. By seamlessly navigating patients to what they need, Fabric diverted calls from the call center.
$1.2M
Contact center cost avoidance
$1.2M
New patient annual net revenue
24/7
Patient access
365
Days available per year
