Over the last year, hospitals across the country have been operating on low resources, whether PPE, staff, capacity, or vaccines. Healthcare leaders implemented strategies and tools to ease this strain, producing key learnings that apply to care delivery outside of the pandemic. Digital health tools such as conversational virtual assistants played a vital role in understanding patient needs and automating countless hours of valuable staff time spent on care navigation.
Former GYANT (acq. by Fabric) Chief Integration Officer, Paige Heaphy, and Tracy Donegan, Chief Information and Innovation Officer at Martin Luther King Jr. Community Hospital (MLKCH), discuss how Mia, MLKCH’s virtual assistant, leverages their existing investments to reach more patients in less time and improve and staff efficiency.
What you’ll learn in this webinar:
- Using a digital front door to adapt to immediate patient needs
- Acting on engagement data to inform resource allocation
- Understanding the role of the digital front door moving forward
Speakers
Moderator
